Returns
We accept returns of unworn, unused, and undamaged merchandise purchased from our online store within 30 days from the original date of purchase for a full refund or exchange.
Our products are created with utmost care and attention, keeping the environment in mind. We have strict quality control measures in place to avoid product defects. We encourage you to shop consciously to minimize carbon footprint.
RETURNS AND EXCHANGES
How do I make a return?
To generate a return label, please email us at hello@reistor.com with your order ID and shipping zip code. Each order permits a single return request, accommodating the return of one or multiple items within the same request.
At this time, our returns and exchange policies are applicable only within the continental USA. We do not offer international returns for Canada, Mexico and other countries or exchanges.
In case you encounter any difficulties, feel free to send an email to hello@reistor.com, and a member of our team will reach out to you within 24 hours to assist you further.
How can I initiate an exchange for my order?
To request an exchange, please email us at hello@reistor.com with your order ID and shipping zip code. Each order permits a single exchange request, accommodating the exchange of one or more items within the same request. All exchanged items must be returned within 30 days from the date of original order fulfillment.
At this time, our returns and exchange policies are applicable only within continental USA. We do not offer international returns for Canada, Mexico and other countries Kindly note that final sale items are not eligible for return or exchange.
If you encounter any difficulties while generating the label, kindly reach out to us at hello@reistor.com, and one of our team members will promptly assist you within 24 hours. We strive to make the exchange process as seamless and convenient as possible for all our customers.
What is your return policy?
We gladly accept returns of unworn, unused, and undamaged merchandise with the original tags purchased from our online store within 30 days from the original date of purchase for a full refund or exchange. Each order permits a single return request, accommodating the return of one or more items within the same request. Kindly note that final sale items are not eligible for return
You are eligible for a return/exchange request within 30 days of your purchase. Please ensure that the original tags and packaging remain intact to receive a full refund. Refunds will be issued to the original form of payment within 10 business days of receiving the product back at our warehouse. Kindly note that final sale items are not eligible for return or exchange.
At this time, our returns and exchange policies are applicable only within the continental USA. We do not offer international returns for Canada, Mexico and other countries
Can I exchange my order?
To request an exchange, please email us at hello@reistor.com with your order ID and shipping zip code. Each order permits a single exchange request, accommodating the exchange of one or more items within the same request. All exchanged items must be returned within 30 days from the date of original order fulfillment.
At this time, our returns and exchange policies are applicable only within the continental USA. We do not offer international returns for Canada, Mexico and other countries Kindly note that final sale items are not eligible for return or exchange.
If you encounter any issues, please send an email to hello@reistor.com, and our team will respond to you within 24 hours. Kindly note that for us to process an exchange, the product must be unused, and the original tags and packaging must remain intact.
Can I return items purchased during the Black Friday sale?
Black Friday sale items are eligible for an exchange or store credit, which you can use to purchase any other product on our website. Please note that returns or refunds are not available on Black Friday sale items.
Are final sale items eligible for return or exchange?
No. Unfortunately, final sale items are not eligible for return or exchange.
What is the cost of returning my order?
We offer free returns for unworn, unused, and undamaged merchandise within 30 days from the original date of purchase for a full refund or exchange across the US. Each order permits a single return request, accommodating the return of one or more items within the same request.
At this time, our returns and exchange policies are applicable only within continental USA. We do not offer international returns for Canada, Mexico and other countries.
We operate on a DDU (Delivery Duty Unpaid) basis, which means that the displayed product prices exclude any import or export duties. As the recipient, you are responsible for any return, duties, customs, and local sales taxes imposed by the country of delivery.
How long does it take to receive a refund after I return a product?
After initiating a return, please allow up to two weeks for the processing of your return and for the refund to appear on your bank statement. Please feel free to reach out to hello@reistor.com in case of any inconvenience during this period. We appreciate your patience and assure you that we strive to complete the refund process as swiftly as possible.
What is the process for exchanging a defective product?
Our commitment to quality is reflected in our meticulous design and three-step quality control process. It's important to note that certain product textures may appear to be defects, but they are inherent characteristics of natural fibers.
In the rare event that you receive a defective product, please reach out to us at hello@reistor.com, and our dedicated team will be more than happy to assist you promptly.
